Sonabet policy

Self Exclusion Policy

If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us. To begin the cooling off period as outlined below, please visit your account preferences.

Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.

What is Responsible Gambling?

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimized. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

Customer Care Principles

We want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.

Responsible Gambling Policy

We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance.

Some of the ways that we do this are:

allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
providing Responsible Gambling information and messages to our customers;
training our staff about Responsible Gambling at induction and at least once each year;
and referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:

i. minimizing the extent of gambling related harm to individuals and the broader community; ii. enabling customers to make informed decisions about their gambling practices; iii. enabling people adversely affected by gambling to have access to timely and appropriate assistance and information; iv. promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; v. and ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

Filtering Options

Filtering options can be enabled to help prevent persons from entering online casinos or online sports betting websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors.

Additional Help

In the case of needed help please contact our support team at [email protected] or on our live chat system and one of our agents will be able to give you the details of associations.

Conditions and Processes

To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.

By requesting one of our self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.